Privacy Policy

1. INTRODUCTION

Care World Agency is committed to protecting the privacy of visitors to our website, subscribers to our newsletters and those providing us with contact information. Please read the following Privacy Policy to understand how your personal information is treated. From time to time, Care World Agency may offer new information or services that may affect this policy. If you have any questions or concerns regarding this Privacy Policy, please contact a member of our team, who will process your request accordingly. You can do this via the “Contact Us” area on our website.

2. DATA COLLECTED
HOW WE USE YOUR INFORMATION

This privacy policy tells you what to expect when Care World Agency collects your personal information. It applies to information we collect about:

  • Visitors to our websites
  • Visitors to our social media channels
  • People who submit their information to us via online contact forms, emails, social media or face-to-face and telephone conversations
  • People who use Care World Agency services
  • Job applicants and current and former employees

Our privacy policy also details:

    • The third-party systems and providers we use
    • Complaints or queries about our privacy policy
    • Access to personal information
    • Disclosure of personal information
    • Links to other websites
    • Changes to this policy
    • Company details
VISITORS TO OUR WEBSITES

When someone visits https://www.careworldagency.org/ we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors we receive to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will do this in an honest, transparent way. We will make it clear when we collect personal information and will explain what we intend to do with it.

PEOPLE WHO USE CARE WORLD AGENCY SERVICES

Care World Agency is a provider of Home Care Services. We must hold the details of the people who enquire about our services in order to provide our services or the relevant information. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested to become a Care World Agency client, to carry out a survey to find out if they are happy with the level of service they received.

We will respect your privacy and confidentiality at all times and will always act in accordance with this Privacy Policy when handling all Personal Data. In accordance with the Data Protection Law, we may use your Personal Data as necessary for the provision of our services to you. We may use your Personal Data with your consent, to get in touch with you and offer you other services that we think may be of interest to you. We also may use your Personal Data when it is in our legitimate interests for internal purposes associated with maintaining our business, to ultimately support in providing a safe and effective home care service to you, and for the purpose of marketing. We may also use your Personal Data as required by law, such as for tax purposes and to satisfy the legislative requirements of the Care Regulator.

We may disclose Personal Data (including Sensitive Personal Data) to third parties in certain limited circumstances, such as to our CareGivers, or to any other person or party if we believe such disclosure is in your best interest; appropriate for the performance of the Services; or is required as a matter of law. If another person or organisation is paying your fees, and / or has agreed to guarantee your obligations under your Agreement for the supply of care services, details of their name, address and payment record may also be submitted to a third party.

PEOPLE WHO CONTACT US VIA ONLINE FORMS

When a visitor submits an enquiry form on our website, the form will only require you to enter information which is vital for the purpose of the form, to ensure we can give you the intended response.

When a contact form is submitted, the site takes the information and outputs an email to the designated email address for that enquiry. Please see ‘People who contact us via email’ for detail on how this data will be handled. The enquiry is also saved to the website’s primary database. The data is retained on the website for six months before it is deleted. This data can be accessed by a restricted team of staff members with their own login information.

PEOPLE WHO CONTACT US VIA EMAIL

We will also monitor any emails sent to us, including file attachments for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

CONSENT CHOICE

We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.

The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.

  • YouTube
  • Facebook
  • Twitter
SOCIAL SHARING

On our website, we use social sharing buttons for services including, but not limited to, Twitter, LinkedIn and Facebook. These allow you to share website pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social network providers and their databases and servers; Care World Agency accepts no responsibility for any use of your personally identifiable information and/or any further use of cookies by those social network providers.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our management when they (in order to provide support) need to get the information about the client accounts and access.
6. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Care World Agency uses a third-party service to help maintain the security and performance of the Care World Agency website. To deliver this service it processes the IP addresses of visitors to the Care World Agency website. For more information, please see https://sucuri.net/website-security/how-we-do-it

7. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Care World Agency permits residents of the European Union to use its Service. Therefore, it is the intent of Care World Agency to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

8. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to Care World Agency, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

9. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

Our Reputation

We have built our reputation on being professional, organised and efficient. The bespoke home nursing services we offer are created by experts to meet the needs of individuals, and our compassion, confidentiality and attention to detail are just some of the things we know our clients value.

Care World Agency © 2020. All Rights Reserved.